All products are checked and tested before they are sent out. In case you receive a damaged product, please contact us immediately to specify the details of returning and sending a new shipment, at the customer expense.
Claims are accepted within 30 days of receipt of the shipment and in cases where the damage is caused by transport or defect.
If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the user at their expense.
Products must be returned as they are sent, with all accessories and the original packaging.
We do not accept claims for shipments if the product has been used for a long time, changes have been made (both visible and functional, including firmware changes) or disassembled, as well as in the case of damaged packaging and incomplete appearance.
There are rare cases where shipments do not reach the customer when sent by registered air mail. If you have not received your shipment within 30 working days of the date of dispatch, please contact us. We will send your order again at our expense.
If you have provided us with a wrong, inaccurate or incomplete address, your shipment will be returned to us. In this case, the cost of re-sending is at your own expense. We will reship only after receiving the first shipment.
Transport costs are not refundable.